PRODUCT INFORMATION

 

  • Where is PERRIN PARIS from?

Founded in 1893 in Saint Junien, France, Rigaudy-Perrin began a century-old tradition of expert glove making in the French epicentre of leather goods craftsmanship. 

PERRIN PARIS has extended their expertise into a cohesive collection of luxury leather handbags and accessories, committed to combining the finest quality skins with highly conceptual design. It remains a family-owned and operated business to this day.

PERRIN PARIS has a boutique in Paris; a design studio and showroom in Paris. 

  • Are all items made of real leather?

All PERRIN PARIS products are made of the finest quality leather sourced in France. We take great pride in our materials and sourcing and guarantee the finest quality at all times.

  • What should I do if a bag that I want is out of stock?

We try our best to replenish stock as quickly as possible. If a product is out of stock, you can sign up for an email alert by going to the specific product page and clicking the “Email me when in stock” button. When that must-have item is available again, you’ll be the first to know!

For a more specific inquiry regarding items that are out of stock / unavailable online, or regarding a special order you can contact us via email at ecom@perrinparis.com 

  • Is there a warranty on the item I have purchased?

All our items are handcrafted using the most advanced techniques and the best quality leathers sourced from France. All PERRIN PARIS products are proof of our commitment to quality and defects are extremely rare. In a unique case of an issue with your item, you can contact us at ecom@perrinparis.com and our dedicated team will do its best to give you satisfaction or advice.

We do not accept any repairs of our products, except in extremely unique cases when the product is no more than a year old. 

  • My online order is a gift. Will it arrive beautifully wrapped?

If your purchase is a gift there is an additional $15 fee, please click the "Gift Wrap" option that is available on each product page right above the "Add to Cart" button.

Our fulfillment team takes pride in beautifully wrapping your gift to that special someone and please don't forget to fill out what you'd like your handwritten note to say. We will also avoid including the order invoice with any order with a "Gift Wrap" purchase.

 

PAYMENT 

 

  • I am having trouble with my credit card information for my online order.

 If you receive an error message related to credit card authorization failure, please verify that the billing address on the credit card matches your account billing address, try re-entering your CVN or the security code.  

 If the system still doesn't accept your order, please contact your bank and then contact us by email at ecom@perrinparis.com and we will be glad to assist you.

 

SHIPPING, DELIVERY, RETURNS

 

  • Which shipping options are available and what are the shipping fees? 

All our online orders are fulfilled from Boca Raton, Florida. With some exceptions where some products are shipped from our flagship store in Paris, France.

 

- Domestic Shipping in the USA:

$20: Standard UPS Ground Shipping, delivered within 3-5 business days.

$50: UPS Express Shipping, delivered within 1-2 business days.

- Items shipped from USA to Canada:

$20: Standard UPS Ground Shipping, delivered within 5-7 business days.

$50: Express Shipping, delivered within 3-5 business days. 

- International Shipping Worldwide:

$20: Standard UPS Ground Shipping, delivered within 5-7 business days.

**Import Fees/Duties Returns

 Our international trading terms are DAP (Delivered at Place), which means that any orders shipped outside of the U.S. can be subject for import fees/duties upon delivery of the product. The receiver of the order is responsible to settle the import fees/duties.  

 

  • Where does PERRIN PARIS ship?

We will ship your order to any destination worldwide.

  • Is a signature required upon delivery of my order?

For security reasons, all online purchases require an adult signature upon delivery.

  • Can I return the item I have purchased?

You can return any full-price purchase for a full refund or exchange within 7 days of delivery. If 7 days have gone by since your purchase has been delivered to you, we will no longer be able to offer you a refund. 

To be eligible for a Return/Refund, your item must be unused, in its original condition and original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact mikaela@perrinparis.com with any return or exchange-related inquiry. You need a return/exchange approval from our designated team member and they will also provide you with a return shipping address.

When shipping your item back, please consider using a trackable shipping service or purchasing shipping insurance.

Once we receive your return in its original condition, we will issue an immediate refund to the original method of payment.

For all Sales and Promotional activities on perrinparis.com;

All sales are final and are not eligible for a Return/Refund unless specified otherwise. However, we work towards making all clients happy and if you have received a Sale item and it doesn't meet your expectations we will try our very best to exchange the item (for another product of the same value) depending on stock quantities and specific terms of the campaign. For further information please contact mikaela@perrinparis.com 


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